Frequently Asked Questions
Everything you need to know about our premium collection and services.
How is the product packaged for delivery?
We prioritize your privacy. All orders are shipped in plain, unmarked cardboard boxes with no mention of the brand or contents on the exterior label.
What materials are used in your products?
Our high-fashion models are crafted from medical-grade TPE and premium silicone, ensuring a realistic feel, durability, and hypoallergenic safety.
How long does shipping take?
Orders are typically processed within 48 hours. Domestic shipping takes 5-7 business days, while international delivery can take 10-15 business days depending on customs.
What is your return policy?
Due to the intimate nature of our products, we cannot accept returns once the security seal is broken. If the item arrives damaged, please contact us within 24 hours for a replacement.
How do I maintain and clean my purchase?
We recommend using mild antibacterial soap and lukewarm water after every use. Ensure the product is completely dry before storage and use renewal powder to maintain skin texture.
Are the payments secure?
Yes, we use SSL encryption to protect your data. Your credit card statement will show a discreet billing descriptor to ensure your purchase remains private.